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Moving House, need the Proof of Residence Email

Juhunio
On our wavelength

on ‎02-11-2023 10:34

Hi Virgin

After 48 hours on hold with Live Chat I've finally had the long discussion with Virgin CS about moving house within my contract term and have been informed that I need to send proof of residency of the new address within 28 days in order to get a refund on the disconnection charges

I thought I would receive the email address to send the documents to within the leavers' email that was sent soon after the chat ended so didn't write it down, but it wasn't in the email 

Can you please send me the email address I need to use to send in these proof of residency documents?

Many thanks 🙂

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4 REPLIES 4

Juhunio
On our wavelength
In response to goslow

on ‎02-11-2023 11:01

Yes, saw that but slightly nervous that it has come from a forum user rather than a Virgin rep so thought I would see if Virgin would respond

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goslow
Alessandro Volta

on ‎02-11-2023 11:07

One of the VM forum team will reply here within a few days and confirm the details

Alex_RM
Forum Team
Forum Team
In response to Juhunio

on ‎02-11-2023 13:17

Hi Juhunio,

Thanks for posting 🙂

So I an confirm a few things with you, I've popped you over a private message.

Alex_Rm

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