Hi @Jgriff73 thanks for posting and welcome back to our community.
When you say that you need us to collect our equipment, do you mean that returning the equipment to the nearest Collect Plus is not an option for you? As you've reached out to us, I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
