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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22409 Views
  • 38 replies
  • 7 kudos

Contract renewal

Folks, I've had numerous calls onto my mobile from VM.  They only let the phone ring a couple of times and then hang up.I call back on the 08000525306 number and get a message telling me to call back on 150.I call 150 and get told numerous times that...

Incorrect billing

I have noticed that I am being charged £49 this month whereas I usually pay £30. I have one month left on my contract. I am planning on leaving anyway but I would like to know why I am being charged an extra £19. I have tried a WhatsApp message but i...

Resolved! Contract renewal shambles

It seems to me that contract renewal should be a well tried and tested procedure - but it isn't.I got the 'time to renew your contract' email and selected an offer online. Got 'order documents' and 'order summary' emails on 1st April (could this date...

Eric001 by • Joining in
  • 209 Views
  • 3 replies
  • 0 kudos

Mid contract downgrade

Hi, due to a domestic split, is it possible to downgrade mid contract so the person staying in the property can afford to maintain some sort of service, on a lower package? Will Virgin listen and help due to the circumstances? 

Cupcake by • Joining in
  • 187 Views
  • 4 replies
  • 0 kudos

Contract Renew Link Never Works

Every time my contract is due for renewal they send you a link to check the latest deal/renew but it never works. It should be a simple process but once again I will need to ring them. Open Reach are digging up my street installing fibre so hopefully...

pfurniss by • Joining in
  • 96 Views
  • 1 replies
  • 0 kudos

TNT Sports incorrect charge

I had the same thing happen to me Said £18 -£13 = £5 but have charged me £16.20 ,Customer service trying to fob me off,raised a complaint but shut it down with out contacting me so got them to open again. 

Renewed contract but not on app

Hi, I've recently renewed my contract, got my documents and correct price charged but my app and the laptop show the old contract details from 2022 and that I've only part paid my bill as app has wrong bills from old contract, I've deleted cache, del...

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