Gig1 upgrade for £4 a month extra

[hicks]

Hi folks,

I received two emails offering me an upgrade from 500 meg to a Gig1 connection for £4 a month. I decided to bite and went through with the upgrade, receiving a confirmation mail and new contract.

The expected date for this to complete was yesterday. I'm still on 500, my VM account still shows 500 and shows no sign of a change in package.

 While signed into MyVM, I see an option for Gig1 for an extra £10.25 a month which requires new hardware.

What gives? I was emailed twice with an offer which I agreed with and followed through on in good faith. Has anyone else had this happen?

The thought of having to call in does not fill me with glee while trying to work!

Cheers!

[Cardiffman282]

Yeah I have seen a couple of posts like this where VM fail to send the upgraded Hub 4/5 that can actually deliver the upgraded speed. 

[David_Bn · Accepted solution]

Good Morning @hicks, thanks for your post and welcome back to our Community Forums!

Sorry to hear of the confusion over the ordering of the new speed for the agreed £4.00

I'd be happy to look into this for you, to see if this can be resolved for you.

Thanks,

David_Bn

[hicks]

Thanks David,

Much appreciated! Do you need any information from me?

Cheers

[hicks]

@David_Bn oops - I think I might have closed this thread by accident by marking your answer as helpful

[David_Bn]

No worries @hicks, we'll get this sorted for you regardless 😉

Thanks,

David_Bn