Cannot set up online account to check bills etc

[jockyroper]

The email address that i use is attached to another account so when i try and sign up for an account for my new virgin media services it brings my mums Virgin account up?  How can i detach from that account and then use to set up a new account?

Is there a solution to this please?

Thank you in advance

[jpeg1]

You cannot move an email account from one broadband account to another.

If you are starting a new broadband account you must have a non VM email address.

[Tom_W1]

Hi @jockyroper thanks for your post here in the Community, we hope you're well although sorry to hear of the concerns you've raised.

As @jpeg1 has mentioned, it is best practice to use an alternative email address so please do this and if you are having any further issues, please don't hesitate to let us know!
Many thanks

[jockyroper]

Thanks for the replies, I’ll use a gmail account I have to hopefully set up the account then.  

thanks again folks

[Tom_W1]

Hi @jockyroper you're very welcome!
We're here if you need us 😊

Many thanks