Cancel request

[Noorane]

Hi, I have been evicted on the 19th of March 2024, I asked Virgin Media to cancel my contract because I'm in temporary accommodation and I'll no longer use the Internet services. They asked me to pay more than 200 pounds. I told them that I have been forced to leave this house otherwise I'd use my virgin media Internet. This is very unfair. I'm not using the hub as I stored in the box. I'm not anymore at this address and I'm paying the monthly fee £31.55 for nothing. Please help me to cancel my contract without fees or pend it until I'm rehoused. Thank you for your help.

[Matthew_ML]

Hey Noorane, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Do you have any type of proof that you have been evicted? 

If so we can look at cancelling without any fees'.

Do let us know.

[Noorane]

Hi Matthew

Thank you for your reply

One of your Team handled the matter, contacted me and cancelled my contract without fees upon my eviction proof letter 

Thank you for the community 

It helped me a lot more than calling directly

Thumb up👍👍