Can't pay my bill, Natwest App Approval screen isn't loading correctly.

[djbauer]

Never had this issue before. 

[Ashleigh_C]

Hi there @djbauer 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

We are so sorry to hear that this is happening. Have you been able to try on another device at all? 

Have you faced issues with the Natwest Payement approval screen on any other companies payments before? 

[djbauer]

 tried paying via mobile and getting the same issue. 

This is the first time it's happened for me. 

[Ayisha_B]

Can you try deleting and re-installing the app?

If you still have issues paying via your banking app, I'd suggest using a different payment method. 

Let us know how you get on.

[djbauer]

I've tried reinstalling the app, but it's still not working.

And I have no other payment methods to use apart from my card. 

[Nathan_B]

Thanks for confirming, do you see the same when you are using both WIFI and mobile data?

Also, have trying on other browsers helped at all?

Let us know.

Regards

Nathan