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Call not recorded

Kazlou27
Joining in

on ‎09-04-2024 11:46

  • I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue? 
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Sabrina_B
Forum Team
Forum Team

on ‎09-04-2024 14:00

Hi @Kazlou27 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies you are having Issues with an account cancellation, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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用心棒
Very Insightful Person
Very Insightful Person

‎09-04-2024 16:02 - edited ‎09-04-2024 16:02

@Kazlou27 wrote:
  • I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue? 

FYI: Virgin Media only keep call recordings for 180 days and where customer has passed authentication on the call, read more here Online Subject Access Request FAQs | Virgin Media Help

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