Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Last 6 months Netflix added to my account I don’t have Netflix but you keep charging me £15.99 a month. I have rang endless times and told it has been removed but it hasn’t at my wits end now I want to leave virgin media. also all the bills keep goin...
Hi. I see a few people have had this over some months, but I can't see a resolution.The email I got today states that my membership has been cancelled as per the request from Virgin Media. I never asked for this, I'm paying for NF through VM and I'm ...
HiI had an email saying Special Offer, Renew you current contract, keeping your same package, for very little more.It was £11 per month more so I signed up. Now the contract details have been sent to me it statesNew package TV : Mixit TVWe've remove...
So having agreed to a renewal package at £36Despite this I have now had a bill for £51I've raised this with the complaints team, who have admitted liability but then told me that they wont offer a refund or do anything about it.I've asked for a deadl...
So like everyone else on here it seems I cant log in to my account because of the stupid password requirements all I want to do is pay my bill I have tried phoning but it says my account number is not recognised I will now most likely have a £10 late...
Hi, I'm having the same problem, I moved into a new home, and my Virgin Media login (email address) is connected to my old customer number. I am not going to create a new email account just for Virgin, that is absurd.Not only do I need to access my n...
I have not been able to log to my account, every time I enter https://www.virginmedia.com/my-virgin-media/home the page stays loading and never get to enter my login info. This happens with Chrome and Firefox, new laptop, Windows 11 home.
Can't change mobile contact phone numberI'm not alone it seems
For the last 5 days I’ve been trying to speak to someone regarding my current bundle. I was never notified that my deal has changed. I cannot get into my account because the email address I used I don’t have access to. So was hoping to speak to ...
Hello I have been paying using the 0800 payment number each month. But this month my payment wouldn't go through as my Virgin Money debit card has changed. It has the same account numbers but the security code and expiry date are now different. I hav...
