Home Phone

Resolved! I have bought a new cordless phone and it will not recieve or sent calls

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Resolved! Crossed line

Hi,I'm pretty sure I have a crossed line or similar. Twice now I have had phones calls I did not an cannot possibly have made showing on my bill.Refunds have been given, but i can't seem to arrange for the cause to be investigated...Can anyone help n...

Re: No dialling tone on landline

Good morningMy landline has no dialling tone. I have run through all the usual checks as suggested on the website, but to no avail. Do I need to book an engineer to sort this out, and if so how do I do it?

Landline to Hub switchover didn’t happen

My landline was meant to be switched over to the Hub on 14th April but I only received the adapter that day. I connected my phone to the hub using the adapter but the switchover hasn't happened and my old landline is still working.Can anyone at VM te...

Connecting Hub to Landline - not in Same Room

I have been contacted by Virgin Media by SMS advising the following: Hi, it’s Virgin Media. You’ll be switched to our fibrehome phone service on 29 June. We will sendan adapter in the post to connect your phone to your Hub."Just wanted to know how th...

Landline switch to fibre

I was sent the adaptor and followed the instructions and the the phone worked straight away via the modem. I bought a 10 metre long BT approved extension cable so that I could locate the phone to a more convenient position and now the phone does not ...

Landline Not Working

On April 2nd I received a text to say an engineer was in the area working to resolve some issues, although we were not experiencing said issues. Internet went down for maybe 10 minutes and since then has been fine, but the landline is not working and...

Invalid contract

Hi. i signed up to a virgin contract. A condition of this was keeping my home phone no. I have a disabled child with complex needs involving over 50 specialists with my number registered as an emergency contact. When i was getting no calls i called...

Handset no longer works after fibre switchover

My BT Diverse digital base station and handsets no longer work post the fibre switchover. Virgin are currently contracted to provide me with landline services. Mid contract they have changed their service such that my existing handset equipment that...

Resolved! Landline not working

I have tried two different phones, both of which worked previously, but neither of them work when plugged in to either the wall socket or the back of the hub. The phone worked fine being plugged into the telephone wall socket previously. There is no ...

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