Phone package change

[edam]

I want to change my phone package to week ends and also remove my divert .

I was told they cant do that and I had to ring back later

That was after waiting ages for them to answer

[Matthew_ML]

Hye edam, thank you for reaching out and I am sorry you are having some trouble changing your phone package.

We don't deal with package changes via the forums sorry however you can change tour package via this link. Thanks 

[edam]

You cant do it online either 

[Matthew_ML]

The link above should give you some options,  for various packages.

You can also contact us on WhatsApp on +447305 327 112. Cheers

[edam]

When I finally was able to contact them on the message service all they seemed to do was to put me onto a contract .

All I simply want to do is to remove the divert and put me onto evenings and weekends

I know nothing about 30 day contracts they were offering. How do they work

[Travis_M]

Hi @edam 

Thanks for your response

If changing a landline package as such this mean you're recontracted which is why they were advising so, if you're looking to make the changes our team will be happy to do so via the above number.

Regards

[edam]

I have contacted Virgin again on 150 and they are now saying that removing the call divert facility and going back to the cheaper weekends phone package increases the price . !!!!!!! BONKERS

[Ashleigh_C]

Hi there @edam 

Thank you for popping back to us, your current deal may include discounts which are not available on the lower package means that it is cheaper. We are very sorry for any frustrations caused. 

The team will always try to find the best suitable deal for your needs and budget.