on 22-06-2023 09:22
I am having exactly the same problem. I can be in the middle of a phone call and the line just cuts out. Did you get yours sorted? What was the problem please
on 22-06-2023 09:29
Hi @Kirsty262
Thanks for posting and welcome back to the community. Please do make your own thread in future 🙂 we've moved it this time.
I am sorry to hear of the issue with the landline. Is this on every call or specific numbers?
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-06-2023 09:31
Every call. I also bought new telephones in case it was that but it is still cutting out when on a call
on 22-06-2023 09:38
Thanks for confirming. I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill