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Phone line cutting out

Kirsty262
Joining in

I am having exactly the same problem. I can be in the middle of a phone call and the line just cuts out.  Did you get yours sorted? What was the problem please 

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @Kirsty262 

Thanks for posting and welcome back to the community. Please do make your own thread in future 🙂 we've moved it this time. 

I am sorry to hear of the issue with the landline. Is this on every call or specific numbers?

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Kirsty262
Joining in

Every call.  I also bought new telephones in case it was that but it is still cutting out when on a call 

Thanks for confirming. I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill