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Loss of landline dial tone

paulguk1
On our wavelength

on ‎12-07-2023 16:16

We had a power cut in our village today and now I have no dial tone on my landline. This happened a few months ago and required an engineer visit. The fault was a blown fuse in the street box.

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3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

on ‎12-07-2023 16:31

Hi @paulguk1, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

Is the phone plugged into an extension or master telephone socket? Also, do you have any other pieces of equipment connected to your phone socket?

Regards,
Daniel

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paulguk1
On our wavelength
In response to Daniel_Et

on ‎12-07-2023 16:33

The phone is plugged into the master socket and nothing has changed since before the power cut. The last time it happened a few months ago the fuse in the box out in the street had blown.

 

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Daniel_Et
Forum Team
Forum Team
In response to paulguk1

on ‎12-07-2023 16:39

Hi @paulguk1, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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