paulguk1
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Joined 5 years ago
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Re: Credit where it's due
Well it didn’t work for me. I now have full fibre and in the month leading up to my 30 days notice period I tried 3 times to get a good renewal. On each attempt I told them I could get full fibre for cheaper but it didn’t sway. I tried one last time just within my 30 day period to no avail so I cancelled. I did get the retention call a week before moving over and to be fair it was a good offer but as far as I was concerned I had had enough. I had made arrangements for the fibre install, it was too much too late. They had every opportunity.373Views0likes1CommentRe: Cancellation confirmed, but new bill after closing bill received
I also have just left 2 weeks ago. Right up to my disconnection my bill showed a full amount going into October as if I had never requested cancellation. After I was disconnected it changed to a final bill with a credit from my disconnection date up to my direct debit date in October that will be my final payment. Wait until you get disconnected tommorrow and then keep an eye on your bill to make sure it changes as mine did.438Views0likes0CommentsRe: Request cancellation but had no email to confirm
I am moving away from Virgin and have been told my Landline would be ported over yesterday (5th September) and my BB would be disconnected on 16th September. My landline didn't get ported yesterday so I chased it with my new supplier and it has today (6th September) been ported over but my BB has also been turned off at the same time. I don't have issues with the timings as my new supplier BB is working and the landline has been ported but I am keen to ensure that this is marked on my billing so that I am not charged beyond today (6th September) Grateful if somebody from Virgin can check that for me especially as I've just had a bill that goes over my contract end date so shows the out of contract price for some of it.626Views0likes1CommentRequest cancellation but had no email to confirm
I have Virgin BB and landline. I am moving to a different provider on 5th September and had previously asked that my phone number is ported over on 5th September and I have had confirmation of that in text, email and it reflects in my online account. This morning (19th August) I called up to also cancel the BB as I have just entered the 30 days notice period. I got through to a UK agent and he confirmed my phone would be ported on the 5th September and my BB would be disconnected on 16th September. I was told that I would get an email confirmation but I haven’t as of yet. Can someone check my account and confirm as I have read some horror stories in this forum relating to cancellations so would like some peace of mind. Many thanks863Views0likes9CommentsRe: Contract renewal offer includes Volt but my O2 contract has already expired.
Beth, My current package is VM350 (M250 with free upgrade to M350) and anytime landline. If I decide to renew I would be looking to downgrade to M250 and anytime landline as I don’t really need M350 unless the difference between the 2 was minimal cost. I can have full fibre to my house now though and there are some good offers available to switch out. My 30 day countdown to my current contract ending starts on 17 August.840Views0likes0CommentsRe: Cancelling my account and moving to Sky Ultrafast Broadband questions.
Well at the moment I have the Virgin cable running up the side of the stairs and into the spare bedroom where my super hub is. I’m guessing I would be replacing the coax with a cat cable running up the side of the stairs. I need the router upstairs like that because it is connected to my NAS which sits beside it.1.8KViews0likes2Comments