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Line cord error

Ballsmedia75
On our wavelength

on ‎27-09-2023 17:00

This has come up on my phone, I haven't made any changes over the past month to my phone, cable, box on the wall etc. I rarely use the phone. I've checked the cables - all seems fine. I don't have a spare phone or cable to try. I received an email about the switchover which is due for January 2024. Any suggestions?

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3 REPLIES 3

Paul_DN
Forum Team
Forum Team

on ‎27-09-2023 17:07

Hi Ballsmedia75,

Thank you for reaching out to us in our community and welcome, sorry to hear your Landline is down, have you been able to remove everything from the wall socket and try a different handset.

Regards

Paul.

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Ballsmedia75
On our wavelength

on ‎28-09-2023 18:02

I don't have any other equipment to use

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Paul_DN
Forum Team
Forum Team
In response to Ballsmedia75

on ‎28-09-2023 18:24

Hi Ballsmedia75,

Thank you for reaching back out, if we were to send a technician out and the phone is at fault there would be a £25 callout charge.

Regards

Paul.

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