Hello CMN.
Thanks for your first post and welcome to our community.
Sorry to hear about the loss of telephone service.
Looking at a few things from here, we can see you have been in touch with our Faults Team and already booked a service call.
Would you be able to let us know how the visit goes please.
That way we can happily step in if any further help is needed.
You can also view, change or cancel your appointment online or via the MyVM app
by 4pm the day before the appointment.
Gareth_L
