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Landline missed calls

Ipswichman
Joining in

on ‎01-04-2023 14:45

Since joining Virgin a few days ago I keep getting missed calls messages although the phone hasn’t ring, when I check to see who has tried to ring it shows no number. On average I get 15 so called calls a day.

I have spoken to virgin who deny its their problem and suggest I change my handsets.

is anybody else experiencing it.

 

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6 REPLIES 6

goslow
Alessandro Volta

‎01-04-2023 15:09 - edited ‎01-04-2023 15:10

@Ipswichman wrote:

Since joining Virgin a few days ago I keep getting missed calls messages although the phone hasn’t ring, when I check to see who has tried to ring it shows no number. On average I get 15 so called calls a day.

I have spoken to virgin who deny its their problem and suggest I change my handsets.

is anybody else experiencing it.

Yes, 70 pages of it and counting below in the main topic on the subject. You are presumably using a Hub 5?

https://community.virginmedia.com/t5/Home-Phone/Constant-quot-no-number-calls-quot-since-moving-to-I...

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Client62
Legend
In response to goslow

‎01-04-2023 15:19 - edited ‎01-04-2023 15:20

Do not enter in to Virgin Media's trap of chasing your tail over which brand or model of telephone to use.

This is a 100% Virgin Media problem.

VM are being very coy about the matter as time is roaring by and none of the Hub 5's serious WiFI / DHCP / VOIP issues have been resolved.

The latest hardware release of Hub 5s appears to have added dead out of the box and dies in the 1st week to the known issue list.

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Ipswichman
Joining in
In response to Client62

on ‎01-04-2023 18:11

Thanks, I was beginning to think I was going mad.

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Ipswichman
Joining in
In response to goslow

on ‎01-04-2023 18:13

Yes I am using that Hub, Virgin should pull their finger out and get it sorted or is that to much to ask.

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Akua_A
Forum Team
Forum Team
In response to Ipswichman

on ‎02-04-2023 08:27

Hi @Ipswichman 

Welcome back to our community forums and sorry to hear you are having issues with missed call messages on your landline. We want to do our best to understand and to help. Just to confirm, have you tried an alternative landline device to see if the issue persists? Is your landline correctly connected as seen here https://www.virginmedia.com/help/landline/switchover Do you get these messages at certain times?

Thanks,

Akua_A
Forum Team

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Client62
Legend
In response to Akua_A

on ‎02-04-2023 13:57

"Just to confirm, have you tried an alternative landline device to see if the issue persists?"

How about a candid answer just for once ?

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