on 27-10-2023 20:38
An old neighbour relies on his landline as a lifeline Out of order around two weeks and totally unable to report .Is this the service an old vulnerable man deserves ? Come on Virgin
on 27-10-2023 20:57
Hi Mattrodgersek, thanks for the message and welcome to the forums.
I am sorry to hear that he has an issue with the phone line and I will send you a private message so that this can be looked into further.
Kind regards Chris.
on 04-11-2023 06:40
As I understand the situation still no phone and we are now weeks without .
on 04-11-2023 08:03
Hi Mattrodgersek,
Thanks for coming back to us about this, we can see that Chris_W sent you a Private Message about this but you didn't get back to him.
Please check your Private messages and continue with him so he can help you further.
If you're on a desktop then look in the top right corner for an envelope. If you're on a mobile/tablet then it's under your profile drop down.
Thanks,
Megan_L