I can’t ring out from my landline, I just get the engaged tone

[kaz211]

When I try to dial out from my landline I just get an engaged signal. I can still receive incoming calls though. Any ideas anyone?

[Akua_A]

Hi Kaz,

Welcome back to our community forums and sorry to hear about your recent landline issues.

We can understand the inconvenience caused and we want to best help. How long has the issue been ongoing? Have you been made aware of a landline switchover recently? https://www.virginmedia.com/help/digital-voice-switchover

Thanks,