Home phone service change - how to book a technician

[saelme]

Hi 
How do I book a technician for the home phone service change? I need to be able to contact emergency services if there's an outage. I have received an email and text, but no letter explaining how to book a technician. 
Thank you. 

[Daniel_Et]

Hi @saelme 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel