Home phone no longer working

[milbers]

My son tried to call me today on my home phone. It did not ring and on checking it the line is dead.  I am wondering if this is due to switchover that I understand is taking place but I have received no notification whatsoever. I will have to call Virgin on my mobile tomorrow but meanwhile anyone who does not have my mobile number cannot contact me. Very frustrating and annoying.

[milbers]

My son tried to call me today on my home phone. It did not ring and on checking it the line is dead.  I am wondering if this is due to switchover that I understand is taking place but I have received no notification whatsoever. I will have to call Virgin tomorrow but meanwhile anyone who does not have my mobile number cannot contact me. Very annoying and frustrating.

[Ayisha_B]

Hi @milbers 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're experiencing some issues with your landline. 

It won't be due to a switchover as we have currently paused those. 

Have you tried troubleshooting here 👉  Why is my Virgin landline not working?

If after running through those checks, you still require additional support, then please do respond to my PM 📩 and we can take it from there.

Thanks!