£5.00 charge every month

[jparslow]

I would like to know why i am being charged £5.00 every month for extra charges Other charges & credits: £5.00

[Ashleigh_C]

Hi there @jparslow 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have been facing an unexpected charge on your bill, have you been able to view the bill breakdown via the PDF download? You can view this on your My Virgin Media account.

[jparslow]

 am unable to see the bill

[John_GS]

Hi @jparslow 

I'll send you a PM now to assist further.