@alanplayford wrote:
Worse still, I can find absolutely no way of accessing my emails via webmail as the MyVirginMedia site doesn’t show it!
From what you say I suspect that a password reset for that email account might resolve things.
That used to be straight forward but a series of changes VM have made to the security of their email accounts over the last few months means this now quite a task. Your iPhone app will need to use a VM mail app password rather than the webmail password for instance.
To take it step by step, let's start by clarifying and trouble shooing the problem I have quoted above from your post.
What happens when you sign in using the address of the problem email account here https://www.virginmedia.com/my-virgin-media and then enter the current password when prompted?
That should take you to the My Virgin Media account for that VM email account. (In case you are not aware, all VM email accounts now have their own MVM account.)
What error message do you get, or does that take you into the MVM account?
If you get an error message it will probably need to be looked at by VM. If it takes you into the MVM account of that email address you may well be able to resolve things yourself, even if you need a bit more advice from forum members.😉
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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