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Unable to see 2 Sub Email accounts

Smacknet
Joining in

I have 2 sub email accounts (blueyonder), both of which are not showing on the main account page. I am still receiving emails through a 3rd party client (Outlook). I want to set up forwarding on one of the accounts but I need to reset the password and of course the blueyonder address is not recognised. However, when I try to set up another sub account using the same email address, it comes back with "the email address is already registered"

Anyone have any ideas?

1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi there @Smacknet 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues viewing your sub accounts, this certainly is odd. I'll be happy to investigate this for you so I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

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