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Secondary email password reset

Gazmatron
Joining in

on ‎16-09-2023 16:20

Hello,

Apple Mail won't verify my partners email password (setting up on a new computer.) I've signed in to webmail OK using the password but it won't work on the new computer. How can I reset the password? I've tried on net mail and in manage accounts but no luck. Appreciate any help.

 

Thanks

Gary

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4 REPLIES 4

BillBudd
Superfast

on ‎16-09-2023 16:23

I could be wrong but I think Virgin email now requires app passwords.  If so, you will need to set up an app password for that email account.  Others on this forum with more expertise may be able to advise further.

Kind Regards

Bill

I do not work for VM. Services: 2 x HD TV (+ Sky Sports, BT sport), x2 Tivo boxes (WiFi) Hub5 1gb, Talk Weekend Phone on IP, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.
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Graham_A
Very Insightful Person
Very Insightful Person

on ‎16-09-2023 16:59

Have a look at this help page: How to manage my email account | Virgin Media Help  particularly the section headed: 

How to set up my Virgin Media email on a device

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Gazmatron
Joining in
In response to BillBudd

on ‎17-09-2023 08:11

Thanks Bill, will investigate.

Best

Gary

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Gazmatron
Joining in
In response to Graham_A

on ‎17-09-2023 08:12

Thanks a lot Graham.

 

Best

Gary

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