Secondary Email still locked

[Jules1996]

After calling twice, hanging on for over 30 minutes then getting disconnected, I am at the end of my tether. A secondary email acc has been locked, it was supposed to be fixed within 5 days, it isn’t.  That’s 5 days with no access for the user of this email address. If you can help, please contact me 

[Jules1996]

Called advised this would be fixed in 5 days as told account is locked, called again after still not fixed. After 40mins in queue phone was disconnected, account is still locked unable to reset password as get the below

user has now been over 5 days with no access to emails. 
please contact me asap to resolve please.

many thanks 

[Tom_W1]

Hi @Jules1996 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks