Email password

[Jolou2]

Hi, posting on behalf of my mom. She has changed her virgin mail password successfully and on web based applications it appears to be ok. However when using the new password in mail apps, it will not recognise the new password and will still accept the old password. Any advice would be gratefully received. Thanks in advance. 

[Graham_A · Accepted solution]

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

[Jolou2]

Dear graham, thank you very much! It makes sense & we are going to give that a go. Kind regards, Jo

[Anonymous]

Did it work?