Hub 5x Installed – No Modem Mode? What Are My Options Now?
I’ve just had Virgin Media fibre installed and I’ve been given the Hub 5x. I’ve since learned that modem mode isn’t available and it’s not possible to use my own modem/router in a proper bridge setup. For my setup this is a major issue, I run multiple VPNs, custom routing and need full control of my network. The Hub 5x in its current state is basically unusable for my needs. I’m just trying to understand what my realistic options are now: Cancel the contract and move to another provider that allows bridge mode Check if Virgin Media Business can offer a proper modem/bridge solution Or… is there any confirmed timeline for Hub 5x to support modem mode? I want to stay with Virgin if possible, but without modem mode or the ability to use my own router properly, I’m not sure what the best path is. Any guidance or official updates would be appreciatedSeriously no modem mode for the 5x
I’m really hoping that there are some recent updates as if not it’ll mean Virgin Media are not only incompetent but are outright liars. I have just taken out their gig2 plan and I categorically asked the sales rep (who I will name if I’m allowed) whether I could run the router in modem mode. This is critical because I’m using a Firewalla Gold Pro which controls the other network from EE including failover which then leads into the eero max 7 mesh network. This means access point mode isn’t an option as I’d have to turn the Firewalla dumb which at over £750 is not something I’m willing to do especially when EE works flawlessly and as of now pretty much match virgin speeds as well. Can a virgin media engineer as a matter of urgency please provide me an update as to whether this is happening? Yes I read other posts, no I don’t care that it’s the same topic, I think it’s important to highlight that you’ll lose another new customer during the cool off period if the answer I get here is anything other than yes it’s possible or yes it’s coming imminently. Not to mention some serious complaints against the sales person who will have lied twice instead of just the one lie I’ve already caught him out on. It’s utterly ridiculous that modem mode isn’t available and even worse that Virgin continue to lie saying it is. Here is hoping there is a work around that doesn’t completely kill the benefits of my Firewalla gold pro. I was able to put the router into modem mode easily enough which is why I don’t understand why it won’t work. I have an IP address from the router and it’s connected to the 10gb port (and worked) yet all of a sudden the DNS and ping tests just totally fail. Can anyone please advise? Switching to the port 1 does nothing to fix it eitherModem Mode Instability – TLV-11 Config Rejection with Static IP Block
Hi, I'm using a Virgin Media connection in modem mode with a static IP block assigned to me. My setup uses OPNsense as the main router/firewall behind the hub. Every few days, the modem loses connectivity entirely and only recovers after a full reboot. When this happens, I see the following recurring errors in the modem logs: Config File Rejected due to Invalid or Unexpected TLV 11 TLV-11 - unrecognized OID I've configured my WAN interface statically on my firewall, based on the IPs provided. However, it appears the modem is rejecting the config file — possibly because it's expecting a DHCP-based handshake. I’m requesting: A review of the config file being provisioned to my modem in modem mode with a static IP setup. Confirmation that static IP assignment via DHCP reservation is in place and expected behavior for my account. This has been persistent and disruptive, and front-line support hasn’t been able to assist. I'd appreciate this being escalated to someone on the provisioning or network engineering side. Thanks in advance, SamHub 5x Modem Mode
OK Virgin! Please.. I need someone to confirm if Modem Mode is coming soon? I just got installed yesterday, I'm on 1GB Full Fibre and based in Ireland. I've spent a considerable amount of time researching online around this topic and it doesn't look like using your own network equipment is possible... there's so many people crying out for this feature and I just want someone from Virgin to confirm here if its coming or not. I already got IPv4 enabled, as a work around I can double NAT and that works, however the speed is reduced.. but also.. I really dont want to double NAT either. ThanksHub 5 Modem Mode BROKEN
I have a Hub 5 which I've been using in modem mode with a PfSense router. Late last night the internet cut out, and the Hub 5 has now reverted itself to router mode. I've tried putting it back into modem mode but it just hangs on the 'Applying Settings' screen and the Hub 5 does not reboot or enter modem mode. I assume this is another unsolicited, broken firmware update from VM. This needs to be fixed ASAP.Virgin Media Hub 4 in modem mode and DrayTek Router. Frequent reboot.
Good afternoon All, After spending a horrible weekend trying to troubleshoot a sporadic reboot of my DrayTek router, sitting behind a VM Hub 4 in modem mode, decided to share something, which might help others in the same situation. In short the setup is: Virgin Media Hub 4 in modem mode serving as a gateway for a DrayTek router handling all home routing and services. Exhibit of the problem: eratic and unexplained reboot of the DrayTek router every 5 - 10 minutes since Saturday 22nd of March 2025 After spending hours of trying to troubleshoot the issue by checking every single node on my network and disabling individual segments, applying various of severe firewall rules etc, I concluded that the problem is due to the DrayTek router being connected to VM Hub 4 sitting in modem mode. This way the DrayTek router is directly exposed to the internet. Having a long conversation with the VM Support team, didn't bring much joy or solution. I ended up switching off completely the DrayTek and quickly setting up the VM Hub 4 in router mode and leaving it like that. This seems to have resolved the problem with the reboot naturally as DrayTek is off the game. However, it kept me uneasy, why after 4 months of perfectly working, this issue appeared out of the blue. Is it the DrayTek, is it the VM Hub 4 or is there anything else. I have had no changes implemented in my network for months, therefore I excluded the possibility of a configuration to be leading to this. I was confused untill an hour ago, when I came across an article announcing a probable attack on DrayTek routers around the world: https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html This explained it all! There seems to be a vulnerability in the DrayTek routers that has been exploited and it is not just in UK but worldwide. Therefore, if you are experiencing any strange outages of the service, reboots of your router or other suspicious behaviour of your router, especially if it is DrayTek and sitting behind VM Hub in modem mode, before ringing VM support, check the above article and try to neutralise this vulnerability. I am currently in the process of trying to patch the DrayTek router and see if that would resolve it for me. Needless to say that DrayTek's website is currently experiencing issues, perhaps due to volume of requests, but be patient and try to implement whatever you can from the suggestions in the article. Best Regards IanModem Mode disables ethernet
3 months in to trying to get an acceptable service from VM and failing miserably. In desperation I purchased a Nest WiFi Pro router and all works well if hub is left in "router mode". As soon as I change hub to "modem mode" the router falls out of bed and there is no ethernet signal. I am minded to leave hub in router mode. Has anyone else had this problem, if so was there a workaround? Incidentally 'Modem Mode" isn't shown in the GUI so I have to modify the URL to read "http://192.168.0.1/?page=modemmode"Modem Mode not an Option
Hello Everybody, I dont seem to have the option for Modem Mode on my Hub 6 (Ireland), I have seen videos where it come as an option on the left menu but on mine it doesn't, I will attache a photo. Even if I go to Advance Settings or Admin there is no option for this. Has any of you seen a similar issue?, if so would you mind sharing what you did?Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? Thanks
