Cancellation date
I have today (11 March) contacted VM to give notice that I will not be renewing my current contract that ends on 12 April. I have now received a message stating that my service will end on 10 April, that is two days early. My understanding is that I am required to give a minimum of 30 days notice, not exactly 30 days. Presumably the VM system is unable to do anything other than apply a 30 day cancellation. I am not sufficiently bothered about the two days, although I expect I will be paying for them - or at least not enough to spend a couple of hours trying to resolve the matter. But I would like reassurance, if possible, that VM will not find some way of imposing an extra charge for "early cancellation". Can anyone advise?
Flex subscriptions dont work
I have been with Virgin for 13 years and never have I encountered such poor / non existent customer services! I signed up for Sky Sports during the £18.75 a month offer. But it has not activated. Customer services tell me they cant add it, as it needs to be done my end. But when I try to add the subscription I just get an error messages. The stream service is abysmal. Online chat keeps kicking me out. Then the bot comes back to ask the same stupid questions. No reply from my online complaint 2 weeks ago. Telephone support hang up on me and dont call back I was asked to send proof of my offer to narender bhatt at the virgin email address which I did, and still no reply!! Truly shocking experience. Looks like ill be missing the start to the F1 season!!Cancellation since renewal offer not reasonable
I have been a loyal Virgin Media customer for many many years since the NTL days. Generally happy with the services except for billing issues last year which took many calls over many months to get sorted. My contract is expiring soon and the renewal offer is quite expensive, so have put in a cancellation request. I am hoping someone from the Forum team can look at this and provide better deals. Thanks, LaymanVirgin cancelling my email account in 30 days
Hi all, I've seen some previous posts about this but no concrete solution. Essentially, I have a .net email account that my dad set up for our family of 4 in the 90s when I was born and I've used it ever since. However, I've been sent this email: "Hello Tom, Following on from our earlier email, this is the final reminder that we’re closing your Virgin Media email account. This means you’ll lose access to your Virgin Media email address in 15 days. After this date the contents of your account will be removed and permanently deleted. We’re closing your email account because you no longer have Virgin Media services. Please make sure you do the following prior to closure of your Virgin Media email account: Send any important emails or contacts to another email address Save any attachments you want to keep to your computer or device Let all your contacts know about your new email address Tip: look for the archive and mail forwarding features on your new email – these can help you transfer any emails you want to keep. For more help with managing your emails, please head here. Kind regards, The Virgin Media team" I have no idea what to do because my entire digital life is based off of this email and I'd rather not have to transfer it all over to a new one. I understand that you might need to have an active virgin broadband account to save it? I have had Virgin broadband in the last 12 months but cancelled the subscription when I moved out of my old flat. My account area reference is 34 which is another thing I've seen mentioned. Any advice would be much appreciated!
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank youFourteen day cooling off period
The contract I have received for my broadband order states: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions)." Does this mean that it is fourteen days from whichever of these happens the latest? For example, I received the contract on 29th Feb, but my installation/service start date isn't until 29th March. Do I have fourteen days from installation/service start as this is the "later of" of the three options listed in the contract?
Threat I'll Be Charged For Non Return Of Equipement
After being forced to cancel my 25 years with Virgin Media after cancelling broadband and then finding out the TV won't work with it I was sent some boxes to return my equipment. I've been told via email and texts to my wife that if we don't get the equipment to you by the 29th June I'll be charged £65. The emails and texts were dated 20th June. On the 14th June at 12:34pm I went to a local Yodel drop off point and left my returning box with them. I have a receipt of proof that they had it. How am I meant to know if useless Yodel will pick it up and return it to you before that date and you'll not charge me as I've left you regardless? I said on the phone to the representative that I might come back in the future as they were so apologetic as I wasn't told that by cancelling my broadband I'd have to cancel my TV as well. The wording of the email and text are not in a nice manner and depending how this goes as to whether like I said Yodel do indeed return the items to you or you charge me will determine how I feel about re-joining in the future. I would like to know if you receive the items plus I have proof I dropped it off for you.Pay off Freestyle loan
I want to pay off my Freestyle loan. I would think this would be an easy thing to do via the Managing your Freestyle Payments link but it's dead or defective: This site can’t be reached Check if there is a typo in help.virginmedia.com. I do want to settle up and move elsewhere, can you facilitate this? I don't have a lot of faith in just overpaying the installment because I think you'll just continue to bill me as you seem to be AI driven which doesn't cater for unexpected events like the users getting fed up with the phone menuing loop!