Forum Discussion

ianbar's avatar
ianbar
On our wavelength
9 days ago

Cancellation date

I have today (11 March) contacted VM to give notice that I will not be renewing my current contract that ends on 12 April.  I have now received a message stating that my service will end on 10 April, that is two days early.  My understanding is that I am required to give a minimum of 30 days notice, not exactly 30 days.  Presumably the VM system is unable to do anything other than apply a 30 day cancellation.  I am not sufficiently bothered about the two days, although I expect I will be paying for them - or at least not enough to spend a couple of hours trying to resolve the matter.  But I would like reassurance, if possible, that VM will not find some way of imposing an extra charge for "early cancellation".  Can anyone advise?

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  • Kath_P's avatar
    Kath_P
    Forum Team
    9 days ago

    Hi ianbar, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there's been some confusion when giving your notice to leave. If you've advised that you're wanting to give 30 days notice then this would be set 30 days from the date you give the notice. 

    We are able to set an account up to disconnect but this can only be a maximum of 60 days in advance. As your current end date is 10th April, there would be an early disconnection fee for the 2 days. This is something we can amend for you however in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • ianbar's avatar
    ianbar
    On our wavelength
    8 days ago

    Thank you Kath.  I have replied to your message.