Flex subscriptions dont work

I have been with Virgin for 13 years and never have I encountered such poor / non existent customer services!

I signed up for Sky Sports during the £18.75 a month offer. But it has not activated. Customer services tell me they cant add it, as it needs to be done my end. But when I try to add the subscription I just get an error messages. The stream service is abysmal.   

Online chat keeps kicking me out. Then the bot comes back to ask the same stupid questions. 

No reply from my online complaint 2 weeks ago. 

Telephone support hang up on me and dont call back 

I was asked to send proof of my offer to narender bhatt at the virgin email address which I did, and still no reply!!

Truly shocking experience. Looks like ill be missing the start to the F1 season!!