Forum Discussion

TomGreen's avatar
TomGreen
Tuning in
3 months ago

Virgin cancelling my email account in 30 days

Hi all,

I've seen some previous posts about this but no concrete solution. Essentially, I have a .net email account that my dad set up for our family of 4 in the 90s when I was born and I've used it ever since. However, I've been sent  this email:

"Hello Tom,
Following on from our earlier email, this is the final reminder that we’re closing your Virgin Media email account. This means you’ll lose access to your Virgin Media email address in 15 days. After this date the contents of your account will be removed and permanently deleted.

We’re closing your email account because you no longer have Virgin Media services.

Please make sure you do the following prior to closure of your Virgin Media email account:

Send any important emails or contacts to another email address

Save any attachments you want to keep to your computer or device

Let all your contacts know about your new email address
Tip: look for the archive and mail forwarding features on your new email – these can help you transfer any emails you want to keep.

For more help with managing your emails, please head here.

Kind regards,
The Virgin Media team"

I have no idea what to do because my entire digital life is based off of this email and I'd rather not have to transfer it all over to a new one. I understand that you might need to have an active virgin broadband account to save it? I have had Virgin broadband in the last 12 months but cancelled the subscription when I moved out of my old flat. My account area reference is 34 which is another thing I've seen mentioned.  

Any advice would be much appreciated!  

 

 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I'm afraid to say that there is no way for you to save that email address.

    You need to follow that advice in the VM email and urgently save what you can. 

    • TomGreen's avatar
      TomGreen
      Tuning in

      Alright. This seems like awful customer service from Virgin.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It's not good, I agree. But Virginmedia would say that you have never been a customer. 

    • TomGreen's avatar
      TomGreen
      Tuning in

      Why bother giving people and email address and client in the first place if you don't want them to use it?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I don't think their present management are bothered about promises made decades ago by different companies. 

    • TomGreen's avatar
      TomGreen
      Tuning in

      Well if they don't want me to use any of their services anymore that's fine by me 

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi TomGreen 👋.

        Thanks for reaching out to us and welcome to the Community Forums. We have been communicating to customers those with a Virgin.NET email address and no active Virgin Media services such as, Telephone, TV or Broadband, I am afraid we are closing the use of that mail domain name. 

        Our apologies.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    @Sabrina_B

    "I am afraid we are closing the use of that mail domain name."

    Is that right?  If so it will also affect customers who have virgin.net emails linked to VM broadband accounts.