Forum Discussion

gegg13's avatar
gegg13
Just joined
4 days ago

Help on Returning Hub 3 Kit?

Hello,

I am moving so I have cancelled my Virgin Wi-Fi. 10 days ago, I requested that a return kit be sent to me, as tomorrow I will be travelling so I wanted to send my Wi-Fi kit back before leaving.

I received a confirmation email that Royal Mail has the return kit package a few days ago, but I still have not received it. Seeing as I am travelling tomorrow for 3 weeks, I will not be able to return my kit for that entire period.

What can I do in this situation? I don't want to incur a late fee on returning my equipment simply because I was unable to without the return kit package.

Any advice is appreciated!

cancel
return kit
WIFI

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 hours ago

    Hey gegg13, thank you for reaching out and we are so sorry to hear about your equipment issues, also a warm welcome to the community.

    You can this take kit to any local O2 shop if this is easier for you?