How do you get WiFi Pods sent?
Putting aside the terrible experience of the bot and the waiting times. Can anyone suggest how I can actually get one of the promised WiFi pods? I have 1Gb fibre and volt (whatever that is worth) but in parts of the house there is either no/intermittent WiFi or speeds <20Mbs. I have used the speed check app and dont get an option to order pods, I have raised a complaint which was closed as "they have resolved the local broadband issue", I have used the chat and eventually got to an agent who promised to send the WiFi pod to improve signal in those rooms. Last contact 2 weeks ago - no pods, no email saying they are coming. Anything else I can try to get the promised WiFi guarantee/WiFi pods
I have had my new virgin wifi set up for a couple of weeks now and the signal is good close to the router but it doesn’t reach the rooms furthest away. I am a volt customer but I haven’t been able to order wifi pods through the wifi test as the test only works when I have wifi, which I don’t in this area! is there any other way to order? Thanks!3 pod con
I re-signed with Virginmedia SPECIFICALLY and ONLY because a Volt deal offered THREE free pods which I KNOW I need for my deadspot ridden house. No mention was made at the time by the VM sales rep - even though I specifically said I need 3 pods - that they are issued one at a time, and only after torturous proof that my connection is very regularly slow (<30mbps) in many parts of the house. So now I find that yes, they do really insist on sending one pod at a time. Such terrible customer service. I've only been a customer for 20 years and still they had to lieInternet crashing multiple times a day.
Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.Internet crashing and connection dropping.
Posted this on Volt accidentally will repost this here. Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.
