Forum Discussion

VMuserFM's avatar
VMuserFM
Joining in
13 days ago

WiFi pods

I have had my new virgin wifi set up for a couple of weeks now and the signal is good close to the router but it doesn’t reach the rooms furthest away. I am a volt customer but I haven’t been able to order wifi pods through the wifi test as the test only works when I have wifi, which I don’t in this area!

is there any other way to order?

Thanks!

  • I believe you can call VM and ask them to order a pod for you, or hang on for a member of the forum team to get to this message and offer to help.

    But remember that even once you get a pod, you don’t put it in the room in question, it needs to be roughly half way between the hub and the room. The pod, picks up the WiFi signal from the hub, and then re-broadcasts it, so extending the range. If there is no signal at all in a room, then there is nothing for the pod to pick up.

    So, on that basis, try the WiFi test close to the hub, presumably that works and shows a good speed, then move further away and repeat. Keep doing this until the app shows a slower than 30 Mb/s speed and should then allow you to order a pod,

  • Hi there VMuserFM 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having issues with having the Pods ordered. I'll certainly be happy to help with this.

    I'll pop you a PM to confirm your details so this can be arranged.

    Regards

    Nathan