Forum Discussion

SaleSharkey's avatar
SaleSharkey
Just joined
3 days ago

How do you get WiFi Pods sent?

Putting aside the terrible experience of the bot and the waiting times. Can anyone suggest how I can actually get one of the promised WiFi pods? I have 1Gb fibre and volt (whatever that is worth) but in parts of the house there is either no/intermittent WiFi or speeds <20Mbs. I have used the speed check app and dont get an option to order pods, I have raised a complaint which was closed as "they have resolved the local broadband issue", I have used the chat and eventually got to an agent who promised to send the WiFi pod to improve signal in those rooms. Last contact 2 weeks ago - no pods, no email saying they are coming.

Anything else I can try to get the promised WiFi guarantee/ 

Pods
Volt
WIFI
WiFi Max

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi SaleSharkey, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had issues with getting your first WiFi pod ordered. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,