REMOVEL OF VIRGIN CABLE AND BOX
Hi to who it may concern I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asapMoving House
2 weeks ago I made a request for moving house. Unfortunately as of Wednesday this week we were not able to move house. I phoned VM an hour and a half later they advised a new installation date of the 7th May and disconnection of current property on the 6th. I then received an email that same day to say that installation is now the 22nd May. My phone line went down yesterday i called VM to be fobbed off again, went round the houses yet again to clearly state I'm not moving yet and was told I won't be cut off. Low and behold what did they do cancel all my services this morning! They've now told me it takes 24 to 48 hours to get back to working services. Appalling. On top of this I had Netflix included in the package because VM cancelled everything Netflix took money out of my account without my permission. Does it really take 24 to 48 hours to be connected back when it's virgin media's errorHad VM Business Broadband for only 2 months, experiencing MAJOR stress
About 2 months ago i switched from VM Personal to VM BUSINESS as my contract (which i had renewed for about 7 or so years) was about to expire and found a “wonderful” value contract with virgin business, and it was at a higher broadband speed than my previous contract. In BOLD it stated i only owe “£14.50” every month, which was great, however when i received my first bill, it was for £69.95 which is outrageous and i get very anxious about money especially in this cost of living crisis, so i phoned up and after many unprofessional callers handlers whod just shout at my face and end the call, i finally had a friendly handler who assured me theyd charge no more than 14.50 on my billing day. They also raised a complain internally to have this fixed and 2 days later i got a response from their manager at the HR department apologising and again, assuring me they wouldnt charge me the £69.95. Bearing in mind this whole ordeal took about a week to get sorted, i felt relieved HOWEVER i came to check my bank account was almost empty after seeing they LIED through their teeth and did charge me the amount a week later. At this point i was fed up after 20 ignored calls and others telling me i got the wrong department when i very much didnt, and i received another bill, this tome for £12, before the month was up. I was again confused and checked they charged me £4 of this for a PAPER invoice. I called them up AGAIN, to receive another rude reply from every handler, blaming me for everything and ended the call on me? i am so frustrated and upset, i will be contacting the Communications Ombudsman if this doesnt get resolved, after being a loyal customer for 7 years, never missing a payment, this is how they treat me.Installation
I just received my virgin media broadband only to discover it isn't compatible with my building. It made it obvious to the agent that I recently moved into the place and she assured me that I'll be able to use virgin because it has been used here. On receiving the package I realised the socket is not virgin media compatible Is this a way of getting me to pay extra money to a technician to fix the socket because I made it obvious I needed this urgently. And because of this delay I am about to miss a lifetime opportunity Please send a technician to fix the socket. I am not paying an extra dime for this installation. Afterall you assure me installation is free. Or you can terminate the contract. This is pure fraud!!!Delayed QuickStart Kit Delivery
Hi, I’m reaching out to the community for clarification and assistance regarding the delivery of my QuickStart kit. Here's the timeline of events: 25th March: I ordered a broadband & TV package and was informed that the QuickStart kit would arrive on the 27th March. 26th March: I noticed the tracking information suggested delivery on the 29th March, but I didn’t have a tracking number. Services now say they start on the 29th March. 29th March : No delivery or tracking details from Yodel. I contacted Virgin Media via live chat but couldn't get an answer. However, Yodel’s tracking page stated they hadn’t received the package from Virgin Media. Sunday 30th (today): I’ve been informed that the delay is due to Yodel but they don't work Sundays. However, Yodel live chat keeps saying they haven’t received the package and can only update me once they do. I have been told by VM that it will take another 2-3 days In the meantime, I have no WiFi and am being forced to rely on my mobile data, which is neither fast enough nor sufficient to carry out the tasks I need for work. This is adding significant frustration to an already inconvenient situation. I’m stuck in the middle of conflicting information between Virgin Media and Yodel. Virgin Media: Says the package is delayed and blames Yodel, advising me to contact them. Yodel: States they don’t have the package yet and can’t help further until they receive it. This situation is causing significant inconvenience, and I feel I’ve been misled multiple times regarding delivery dates. I’d appreciate clarification on the following: - Can I collect the QuickStart kit from a Virgin Media location or alternative location to avoid further delays? - Am I entitled to any form of compensation for the delays, missed delivery promises, and confusion? - Who is responsible for ensuring the kit is delivered to Yodel and ultimately to me? Thank you for your help. I hope someone can shed light on this and provide a resolution as I can see a number of customers have experienced the same issue. Kind regards, Martin
