Delayed QuickStart Kit Delivery
Hi,
I’m reaching out to the community for clarification and assistance regarding the delivery of my QuickStart kit. Here's the timeline of events:
25th March: I ordered a broadband & TV package and was informed that the QuickStart kit would arrive on the 27th March.
26th March: I noticed the tracking information suggested delivery on the 29th March, but I didn’t have a tracking number. Services now say they start on the 29th March.
29th March : No delivery or tracking details from Yodel. I contacted Virgin Media via live chat but couldn't get an answer. However, Yodel’s tracking page stated they hadn’t received the package from Virgin Media.
Sunday 30th (today): I’ve been informed that the delay is due to Yodel but they don't work Sundays. However, Yodel live chat keeps saying they haven’t received the package and can only update me once they do. I have been told by VM that it will take another 2-3 days
In the meantime, I have no WiFi and am being forced to rely on my mobile data, which is neither fast enough nor sufficient to carry out the tasks I need for work. This is adding significant frustration to an already inconvenient situation.
I’m stuck in the middle of conflicting information between Virgin Media and Yodel.
Virgin Media: Says the package is delayed and blames Yodel, advising me to contact them.
Yodel: States they don’t have the package yet and can’t help further until they receive it.
This situation is causing significant inconvenience, and I feel I’ve been misled multiple times regarding delivery dates. I’d appreciate clarification on the following:
- Can I collect the QuickStart kit from a Virgin Media location or alternative location to avoid further delays?
- Am I entitled to any form of compensation for the delays, missed delivery promises, and confusion?
- Who is responsible for ensuring the kit is delivered to Yodel and ultimately to me?
Thank you for your help. I hope someone can shed light on this and provide a resolution as I can see a number of customers have experienced the same issue.
Kind regards,
Martin
