I just received my virgin media broadband only to discover it isn't compatible with my building. It made it obvious to the agent that I recently moved into the place and she assured me that I'll be able to use virgin because it has been used here. On receiving the package I realised the socket is not virgin media compatible Is this a way of getting me to pay extra money to a technician to fix the socket because I made it obvious I needed this urgently. And because of this delay I am about to miss a lifetime opportunity Please send a technician to fix the socket. I am not paying an extra dime for this installation. Afterall you assure me installation is free. Or you can terminate the contract. This is pure fraud!!!

All VM's records will show is that a connection has been used in the (usually recent) past.What connections do you have available? If you want to post up some photos, forum users may be able to provide further advice or confirm that you need a technician.If your home is within a building of flats there is sometimes a media connection panel which can be configured for a VM service.It can take several days for a VM person to get here and reply to your topic. If you require earlier phone contact you can try the pre-installation and delivery team on 0800 052 1734. If you really do need a socket fitting (after being sent a Quick Start kit) you should not have to pay for that AFAIK.

Hello Ezinne, Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation. Nothing fraudulent has occurred here. The agent that you spoke to would have seen that the system was showing that your home was previously serviced and the socket may have been removed by the previous occupants, which is not something that we would be able to tell. This isn't a way to get you to pay extra money as we would be able to complete the installation free of charge for you. I'd be happy to help arrange an engineer visit for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Kind Regards, Steven_L

This is the available port in the building.I am not willing to spend an extra dime to pay a technician.

VM will sort out the installation without charge (as per Steven_L) although it's possible there will be a delay. Out of curiosity what is the "lifetime opportunity" you fear missing?

Hello, can I get a coax to LAN adapter to help with this? Seeing as the socket is LAN compatible

Installation | Virgin Media Community

17 Replies

goslow
Alessandro Volta
31 days ago
All VM's records will show is that a connection has been used in the (usually recent) past.
What connections do you have available? If you want to post up some photos, forum users may be able to provide further advice or confirm that you need a technician.
If your home is within a building of flats there is sometimes a media connection panel which can be configured for a VM service.
It can take several days for a VM person to get here and reply to your topic. If you require earlier phone contact you can try the pre-installation and delivery team on 0800 052 1734. If you really do need a socket fitting (after being sent a Quick Start kit) you should not have to pay for that AFAIK.
- Ezinne
  Joining in
  31 days ago
  Hello, can I get a coax to LAN adapter to help with this? Seeing as the socket is LAN compatible
  - David_Bn
    Forum Team
    30 days ago
    Hi Ezinne, thanks for coming back to the public thread.
    
    It looks like my colleague has taken your request into a private message.
    
    Please allow my colleague to come back to you when possible.
    
    Thanks,
    
    David_Bn
Ezinne
Joining in
31 days ago
This is the available port in the building.
I am not willing to spend an extra dime to pay a technician.
- unisoft
  Knows their stuff
  29 days ago
  Pounds and pence here, not the dime.... 😉
Steven_L
Forum Team
31 days ago
Hello Ezinne,

Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation. Nothing fraudulent has occurred here. The agent that you spoke to would have seen that the system was showing that your home was previously serviced and the socket may have been removed by the previous occupants, which is not something that we would be able to tell. This isn't a way to get you to pay extra money as we would be able to complete the installation free of charge for you.

I'd be happy to help arrange an engineer visit for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Cardiffman282
Wise owl
31 days ago
VM will sort out the installation without charge (as per Steven_L) although it's possible there will be a delay. Out of curiosity what is the "lifetime opportunity" you fear missing?
- unisoft
  Knows their stuff
  29 days ago
  Must be the lowest VM price ever 🍾🥂

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Installation

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