Moving House
2 weeks ago I made a request for moving house. Unfortunately as of Wednesday this week we were not able to move house. I phoned VM an hour and a half later they advised a new installation date of the 7th May and disconnection of current property on the 6th. I then received an email that same day to say that installation is now the 22nd May. My phone line went down yesterday i called VM to be fobbed off again, went round the houses yet again to clearly state I'm not moving yet and was told I won't be cut off. Low and behold what did they do cancel all my services this morning! They've now told me it takes 24 to 48 hours to get back to working services. Appalling. On top of this I had Netflix included in the package because VM cancelled everything Netflix took money out of my account without my permission. Does it really take 24 to 48 hours to be connected back when it's virgin media's error
