DJ1UK
On our wavelength
Joined 4 years ago
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Re: Atom restart failure
Yes replaced the whole blue box part and checked everything, I thought it was called ONT but wasn't sure :) Still got the Atom failure message and wifi drop around 8pm last night, will leave it a few days to see if it repeats once or twice a day then get in touch again to book another engineer. Thanks all.17Views0likes1CommentAtom restart failure
Hi hub 3, I keep getting frequent disconnects which aligns to green WiFi light flashing. Running the test I get "intermittent issues reported" but then they resolve. looking at logs I have a lot of these around the time of the disconnections; "NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism" What is the next step? A replacement or router upgrade? I'm on a 350mb service. ThanksSolved131Views0likes11CommentsRenewal offer not honoured, online offer
Hi, My contract was due to expire next month; 350mb Volt broadband, Talk Weekends, Talk Extra 100 for £27. An offer on my account had the 'keep your existing package' for £39, then clicked a few links to decline it and got it down to £33. I queried over chat if this includes the Talk Extra 100 and they said it did (I have the transcript). Strangely they could only offer me the same deal for £39, then £35 then £34 no lower. They wondered why I didn't want to take up the offer. I accepted the online offer of £33, now I've had the contract documents through and the Talk Extra 100 has been removed. Has anyone had a similar experience and how do I proceed to either get Talk Extra 100 added back, or price re-negotiated. I don't mind dropping down a speed to keep weekend + talk 100, or weekend + evening calls. Raise a complaint or call 150 ? Thanks, DJ.Solved