DJ1UK
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Joined 3 years ago
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Renewal offer not honoured, online offer
Hi, My contract was due to expire next month; 350mb Volt broadband, Talk Weekends, Talk Extra 100 for £27. An offer on my account had the 'keep your existing package' for £39, then clicked a few links to decline it and got it down to £33. I queried over chat if this includes the Talk Extra 100 and they said it did (I have the transcript). Strangely they could only offer me the same deal for £39, then £35 then £34 no lower. They wondered why I didn't want to take up the offer. I accepted the online offer of £33, now I've had the contract documents through and the Talk Extra 100 has been removed. Has anyone had a similar experience and how do I proceed to either get Talk Extra 100 added back, or price re-negotiated. I don't mind dropping down a speed to keep weekend + talk 100, or weekend + evening calls. Raise a complaint or call 150 ? Thanks, DJ.Solved