Nik_B
On our wavelength
Joined 14 years ago
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Landline fault of vulnerable person!
Mother-in-law is in her late 80's and relies on phone for contact with family and carers. She has a Telecare falls monitor but I believe that is working off a mobile signal. There is no dial tone at the house and if you ring the number it shows as engaged constantly. There doesn't appear to be a fault with the phone handset, it seems to be a problem with the line. I checked online and no faults have been recorded in her area, but I cannot find anywhere on the Virgin Media site to report a simple line phone fault without going into account holder details. I've have contacted 150 but the AI sends you around in circles trying the different options. When I finally get through to an operator, they can't find her account, then tell me their carrying out line checks, only to be disconnected after 25 mins. Could I have some help please?13Views0likes1CommentHub 3 red light
Hi VM I am having issues with my Hub 3.0 which has had a constant red power light for 2-3 months and the wifi drops out intermittently during the day. The hub 3 is in router mode, it is upright, well ventilated and out of direct sunlight. I have rebooted many times, powered off and left overnight and factory reset but every time it is switched back on the red power light returns. Any help would appreciated.459Views0likes3CommentsCannot access VM account online
Hi VM, Unable to access online account due to email address not being recognised but not convinced online access was ever created. Sign-In: Forgotten email or password route doesn’t work. Register Account: entered DOB, account and area info and a screen appears saying account info already exists and shows a partial @ntlworld.com email associated with it but this email is not familiar to us so the reset options are no good. Have spoken to call centre operator via 0345 454 1111 who confirms the billing email address is the one on account but spent 45mins going around in circles and I still cannot access it. Need to change package details so any help on clarifying / resetting access to the account would be appreciated.