Nik_B
2 years agoOn our wavelength
Cannot access VM account online
Hi VM,
Unable to access online account due to email address not being recognised but not convinced online access was ever created.
Sign-In: Forgotten email or password route doesn’t work.
Register Account: entered DOB, account and area info and a screen appears saying account info already exists and shows a partial @ntlworld.com email associated with it but this email is not familiar to us so the reset options are no good.
- Have spoken to call centre operator via 0345 454 1111 who confirms the billing email address is the one on account but spent 45mins going around in circles and I still cannot access it.
Need to change package details so any help on clarifying / resetting access to the account would be appreciated.