Password reset link not received
I am unable to get through to anyone on the phone, no matter what option I select. The chat bot is AI nonsense and sends you in loops. The only promising thing offered was messaging on Whatsapp. No response or signs of receiving my messages. This is getting ridiculous quite frankly. I pay for a service and I am not receiving customer service. I have sent a reset link for my account password (not this account) and nothing has come through (FOR DAYS!). Sort it out VM.I would like to cancel both broadband and phone and port my phone number to a VOIP provider
After many years with Virgin I'm moving abroad and so I'd like to cancel all my services (broadband+ and phone) but I would also like to port my phone number to a VOIP provider so that I'll still be able to check on it from abroad in case someone calls me on that number (rare nowadays but who knows). What is the correct procedure to be able to do so? Reading other discussions it seems that I should just cancel the services and then, during the 30days notice period I should activate the portability request from the new VOIP provider. Is this right? Can anyone from Virgin confirm it? Unfortunately most other messages are from people moving to other UK providers but in my case I need to cancel the broadband for good. Many thanks, Charlie
New digital "VOIP" service not working
Hi I noticed about a week ago that our Virgin landline was not working. There was no dial tone and if you try to call the landline you just get a message saying the call cannot be completed. I also tried calling the landline with the phone removed from the wall socket in case the phone was faulty but no difference. I called VM and a very helpful gentleman said it was because my area had been switched over to "digital VOIP". I was a little surprised about this because although I had received emails about the switch over I had not received anything indicating that it was actually happening to my line, but the Virgin rep assured me that this was the reason. Just as well I do not use the phone line for any emergency services!! After asking a number of questions to verify that I qualified for the switchover the Virgin rep said that he would send out an adapter and when it arrived just plug it in to port 1 (upper port) of the phone socket in the router and then power cycle the router and the phone should switch across. The adapter arrived yesterday and I followed this procedure but nothing has changed. No dial tone at the phone (I've tried two separate phones) and if you dial the landline number you still get the can't connect message. Checking the router the status overview indicates that telephony is disabled, so my guess is that VM haven't enabled my router for telephony. I was wondering if someone from VM could check into this for me. Thanks WillLandline switch to IP
Hi I am still on a standard landline but I know that sooner or later I will have to switch to an IP landline and rather than have telephone cables routed around the house from the router I was wondering if there is a recommended DECT type solution. Ideally I would like a small DECT base station (with no phone) that could be plugged into the router, as I do not want to move the router (for many reasons) and there is not a lot of space around it. Alternatively since this is now a VOIP system I was wondering if it is possible to simply use an app on my mobile phone (I have this facility with my work phone). My understanding is that this is not possible but thought I would ask just in case. On a separate note again since this is an VOIP system are services such as voice mail available or would it still be necessary to have a separate answer phone. If so this would need to be remote from the DECT base station since I suspect the answer phone would be too large to fit in the space I have. Thanks for any advice WillAccount name changed now landline not working
I spoke to the bereavement team this morning as the landline account was in my father's name and my father has passed away. They had to recreate an account in my mother's name with the original account details. So the account is now in my mother's name and has not been treated as a new contract. The bereavement team member who handled it all said that the land-line would be off for 30mins whilst she did this. It's now been 2hrs and the land-line is still disconnected. I rang virgin to be told that the new account was waiting to be registered/activated. In the meantime I have an elderly grieving mum at home with no phone. I can't contact her and she can't contact anyone especially in an emergency. Please can someone help me to get her phone working again quickly.Phone bill
Rang today due to my bill asked to have a manger ring me back as I was very un happy with vigan media and the way it was all done and was told no that only way a manager will ring you is if the problem wasn't solved I said I wasn't happy and would like for a manager to ring me anyone know how I do it There is so much more the this but thats the main partVoice mail
Hi, I joined Virgin media a few weeks ago. Unbeknownst to me, it came with a free voicemail installed. I was not told about this. Unfortunately, it has been intercepting the calls and stopping them from getting to my answering machine, so I do not know when I have messages. I would like this free voicemail to be turned off. I have called the helpline three times; on the first call, I was told it had been turned off. It was not. On the second call, I was told it could take up to 24 hours for it to be switched off. I tried again the next day; the free voicemail was still active and intercepting messages. I called again today and was told it would be 30 days before it was turned off. Please could someone advise me if this is correct? It seems an absurdly long time to wait while Virgin switches off an unwanted free service. I am missing calls from friends and family, because there is no outward sign when there is a message on the Virgin voicemail. Only a slight change in dial tone when a message has been left, and I do not make outgoing calls from my landline and so it is very easy to miss. Could someone please tell me if 30 days is the correct amount of time I will have to wait for it to be turned off? Is there any way to do it sooner so I don’t miss calls? Thank you for your help.
