Forum Discussion

virgmediasucks's avatar
virgmediasucks
Joining in
25 days ago

Password reset link not received

I am unable to get through to anyone on the phone, no matter what option I select. The chat bot is AI nonsense and sends you in loops. The only promising thing offered was messaging on Whatsapp. No response or signs of receiving my messages. This is getting ridiculous quite frankly. I pay for a service and I am not receiving customer service. I have sent a reset link for my account password (not this account) and nothing has come through (FOR DAYS!). Sort it out VM. 

AI generated
awful
breach contract
Customer Sevice
no reponse
no response
Phone
Stupidity
  • goslow's avatar
    goslow
    Alessandro Volta
    25 days ago

    It can take up to several days for a VM person to reply to a topic on here.

    Posting the same query across multiple topics may actually reduce your chances of a useful reply as any information offered will be split in multiple places. It also reduces the chances of other users getting the help they need on their own topics. The moderators have removed some of your multi-posts.

    Problems with reset links not coming through do get regular mentions on here. I think you will need the help of a VM person to resolve.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    25 days ago

    virgmediasucks 

    Check your spam/junk folders for any emails from VM if you haven't marked them as a safe sender.

    I've responded to you on one of your other threads with some advice.

    https://community.virginmedia.com/discussions/ManageAccountCable/stuck-on-hold-for-2-hours/5621947

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    25 days ago

    Hello,

    I can see my colleague has responded to your other thread offering support.

    Thanks