hub 3

26 Topics

Kit went to wrong address on move in day.
My box and kit went to a different address because i typed it in wrong on the order page but tried to use the live chat to fix the address 2 days before it was delivered and was told on the chat this had been done.. come to move in day today and the box went to the wrong address (being around the corner we got the box) so we have the box and everything is with us. so i thought ok i’ll ring virgin and get the address changed. no matter what they will not let me turn the services on or change the address they kept telling me they need to send another kit out as a “house move” to change the address meaning the services won’t be turned on till the 30th? but the wrong address was never an address i lived at.. and i tried to change it before they delivered.. so yeah i don’t know what to do any help? i don’t want to have to wait till the 30th just to get internet especially when i already have the BOX.
Solved
d4nielr
8 days ago Place QuickStart, set up and connections
47Views
0likes
3Comments
Hub 3 no signs of life.
I need to order a replacement hub. I have tested the hub at a different socket and tested the power lead (lead is fine). Held down the reset button but this relic of a hub won't come to life. Can someone sort a replacement hub please. preferably a more up to date one. I believe hub 5 is in use at the moment.
hayjay
5 months ago Place Networking and WiFi
108Views
0likes
7Comments
New Hub 3 - can connect to hub, but not to internet
Hello, I have a new Hub 3 set up. I'm able to connect my devices to it but it's not connecting to the internet - on all devices it says connected, no internet access. The light is a solid white (more of a pinkish-white but I don't think it's red) power light at the bottom, no other lights. I've called Virgin Media on every help line and I can't reach a human. The only advice I've received is reset or turn it off and on again, which I've done several times and it's not fixed it. Can I get some actual help, ASAP? Alternatively can someone help me get a technician here to fix this, because the website is not letting me book it (it's not detecting any problems even though there are). Thank you.
SKPaulraj1
7 months ago Place Networking and WiFi
156Views
0likes
8Comments
Accessing Hub 3
My Hub 3 has suddenly become insecure. We run a Deco Mesh system round the house which is secure but the actual Hub is not. I have tried rebooting and also a factory reset but nothing works. I either get a black screen by typing 192.168.0.1 , or “Safari Can’t Open the Page” by typing 192.168.100.1. There are so many conflicting and highly confusing comments to wade through, but I just want to access the admin page and work out why we are suddenly insecure. I can access the internet through the Hub but it keeps disappearing from the WiFi list when trying to find it. I’m totally frazzled!!! Do we need a new Hub? The 3 seems very old now.
Solved
Nickate3
8 months ago Place Networking and WiFi
601Views
0likes
30Comments
Hub 3 - Solid Red Light
Hi - my Hub 3 has had a solid red light for several weeks. Although I've started to experience connection drop-outs and instability over the last few days, I appreciate this may or may not be related. Looking on this forum, the "red light" issue seems quite common and I've tried the recommended initial steps to perform a factory reset and check all wired connections etc, but the light remains solid red. It appears this could be a potential over-heating/fire risk, so I'd appreciate it if someone could get in touch. Many thanks
adampb
8 months ago Place Networking and WiFi
203Views
0likes
2Comments
Errors - ‘No Ranging Response received - T3 time-out‘ and separate T4 time out
Hi, Hopefully someone could help me please with an issue we’ve been having for a month or two? Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. I can’t recall the company name sorry, it was not a broadband provider (BT, Virgin etc.) but an infrastructure company. Since then the broadband has gone down multiple times each day. It might just be a coincidence but the timing seems a bit strange. I’ve followed the instructions on Virgin’s website for troubleshooting the router (Hub 3 – around 4 years old), to check if there is an issue with the cable into the house/router, checking cables are tight, soft resets etc. but no joy unfortunately. I’ve factory reset the router, which worked for a couple of hours. A few weeks later I tried putting it in modem mode, alongside another router to deal with the WiFi signals. I did this because we were also seeing Atom errors in the log for a while and thought that might be why it was constantly restarting. The non-Virgin router seems to have fixed the Atom/Kernal restart errors but there’s been no change in the connection to the house staying up, it still drops off completely for a few minutes while the Virgin router reboots. We also just left it all in case it was just a problem in the area for a couple of days/week but that’s not been the case and each time I have checked online/phone number there are no reports of an outage in our area. Thank you for any help you can give us on this. Network Log TimePriorityDescription 07/06/2023 11:40:28 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 07/06/2023 11:39:32 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 07/06/2023 11:35:26 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 07/06/2023 11:28:26 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 07/06/2023 10:09:21 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 14:31:46 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 14:27:47 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 13:30:29 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 13:16:5 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 13:15:12 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 13:10:55 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 06/06/2023 11:58:50 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 05/06/2023 10:39:49 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 05/06/2023 10:32:32 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 22:20:45 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 22:20:21 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 22:20:21 critical Ranging Request Retries exhausted;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 22:19:37 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 21:02:39 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 20:58:45 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; 04/06/2023 15:17:51 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;
Solved
ck_vbroadband
10 months ago Place Networking and WiFi
9.8KViews
0likes
32Comments
Red light on hub 3
The Red light has appeared on my hub 3 a few days back. I have reset and still remains. I’ve tried to speak to someone at Virgin but get caught in an endless cycle of automated responses. Looking through this community I see that I likely need a new hub but can see no way of actually arranging to get one. If someone can assist that would be great.
Lucky71
10 months ago Place Networking and WiFi
211Views
0likes
2Comments
Re: Hub 3 constant red light
Hi, I’ve just joined the community but have been with Virgin for many years. Not sure if I should make a new thread or reply here. I’ve seen a lot of posts about a constant red light on the Hub 3 router. In the last 3-4 months our Hub 3 has had a constant red light as well. We have had occasional problems with connecting to the wi-fi and some speed issues. I tried turning it off completely yesterday, checked all the connections and then turned it on again. The main light went back to constant red after the reboot. Our hub does get hot but as I turned it off yesterday it had time to cool down so not sure if that would make a difference. Any help appreciated, Thxs.
DozyLowe4
11 months ago Place Networking and WiFi
368Views
0likes
2Comments
Hub 3 Modem mode started blocking certain IPs
Hi all, I have a Hub 3 and I've run it in Modem mode for years so I can use Google Wifi as my router/mesh. I'm on M500 and my service has been very stable the whole time I've used it. Yesterday (1 June 2024) I started having connectivity issues from all the devices on my LAN. Specifically, certain external sites couldn't be reached (including but not limited to) Epic Games, Ubisoft and even the website of my own company. The connections timed out rather than being actively blocked with an Essential Safety notification page. Not just web traffic was timing out, ssh connections to my webserver were also dropped. These sites were reachable via mobile data and from other friends' networks (including someone also on VM) so the issue was specific to my network. DNS resolution was working properly but even ssh directly to my server's IP timed out. Puzzlingly, most other sites continued to work normally though sometimes a bit slowly. No line issues or works were showing when I ran VM's test so I followed the advice to reset my Hub 3. I did this and noticed that when my laptop was wired to the freshly reset Hub 3 (in Router mode) I could once again connect to the previously blocked sites. I set the Hub 3 back to Modem mode following the correct procedure (removing the ethernet cable, waiting for the Hub to finish going to Modem mode before reconnecting my Google Wifi Router). I was dismayed to find the exact same connectivity issues even after the Hub reset. I repeated the Hub reset and also factory reset my Google Wifi router before going through the same procedure to get the Hub back into Modem mode. Same issue recurred as soon as the Hub was in Modem mode. Don't know what changed with the Hub 3 or on VM's network to cause this issue after years of Modem mode working flawlessly with the exact same Router and network kit. My current workaround is to run the Hub 3 in Router mode with the Wifi turned off. This works but is obviously not ideal given that I'm running Double NAT. I'm considering trying an upgrade to a Hub 5 to see if Modem mode works correctly on it but that seems like grasping at straws. Any suggestions for further troubleshooting I could try? Anyone had similar issues running Hub 3 in Modem mode?
Solved
thedarkerpath
12 months ago Place Networking and WiFi
1.7KViews
0likes
10Comments
Can't connect Google Home devices to Hub 3
I have been having nightmares trying to connect Google Home devices to my wi-fi. At first, I assumed it was related to my Deco mesh network but I have tried creating a test Google home using the wi-fi from the Hub 3. I get the same turn off AP Isolation error. AFAIK, there is no such option on a Hub 3. Weirdly, my first device, a Google Audio speaker, connected seamlessly. The next device, a Google Mini, needed a few resets/reboots before it connected and then adding a Home Hub display seemed to fail every time. However, I left it and came back later to discover it had magically connected. After having to try to reinstall it, I haven't been able to connect it again. Same issue with a second Google Audio received today. At the final 'connecting to wifi' stage, I get the AP Isolation error below. Is there some setting I need to change or is the Hub 3 simply incompatible? As an aside, the light on the hub is orange, Google says: "The LED is actually a good indicator of how many hours a Hub3 has been powered on. If it's brilliant white, you know it's not been used much. If it's yellow/orange you know it's a well used, old customer return." Not sure if that's relevant?
Esinem
12 months ago Place Networking and WiFi
1.5KViews
0likes
9Comments