Kit went to wrong address on move in day.
My box and kit went to a different address because i typed it in wrong on the order page but tried to use the live chat to fix the address 2 days before it was delivered and was told on the chat this had been done..
come to move in day today and the box went to the wrong address (being around the corner we got the box) so we have the box and everything is with us. so i thought ok i’ll ring virgin and get the address changed. no matter what they will not let me turn the services on or change the address they kept telling me they need to send another kit out as a “house move” to change the address meaning the services won’t be turned on till the 30th? but the wrong address was never an address i lived at.. and i tried to change it before they delivered.. so yeah i don’t know what to do any help? i don’t want to have to wait till the 30th just to get internet especially when i already have the BOX.
VM will have to correct your mistake, most probably by cancelling and reordering, it is not necessarily a simple matter of an admin change.
There could be complications if the address you entered incorrectly was serviced by VM.
Is your new home already cabled for VM service?
