Intermittent Signal for 3 weeks
Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on the Volt 1 Gig package with a Hub 5 and Flex TV. The online test keeps saying intermittent fault in the area, and that the connection will be monitored for 24 hours - but after 24 hours I get a message saying all is fine. If I re-run the test the cycle repeats with the intermittent signal message then all is fine after 24 hours. I have rebooted and also reset the hub. I was able to get an engineer booked for this Friday, but can anyone advise on this and any other steps that might help as it is interfering with my work. Friday was the earliest I could book due to work also. I have attached a screenshot of my Broadband Quality Monitor from today - it is is looking like this every day: [MOD - Image removed due to IP address]
Waiting for call from management after a complaint. How long is it likely to be?!
Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had been on it since 2014. What I expected to be a quick chat, turned into over 2 hours - they said they were experiencing technical difficulties. The operator told me there were 3 options that were better and then told me option 3 was best which was for volt with an O2 sim. She told me the broadband was better, (I believed it was M500 which can be boosted), free Netflix with adds, and I thought my tv would be at least the same or better. I am usually a cautious person and so asked many questions and felt her increasing, persuasion to accept option 3. E.g. ‘so, shall we go with option 3?’ My chat messed up and was keeping previous chats so it became very hard to get the correct points across. I was worried to come off the messaging as I would potentially have to go back through it all and with the pressure of moving house, accepted. However, it turns out she put me on Volt 350 and mix it tv which is worse than my original package. We have lost loads of channels. I am out of the cooling off period but called today and spoke to retentions as I feel they have messed up (been a customer for years). They offered me different packages at higher costs. I just wanted the package I had been told I was getting at the price I was quoted and that I had accepted. It has been sent as a complaint where I now need to wait for management to call me which can be 7-10 days whilst putting up with the pathetic number of tv channels and recordings we can’t watch. I was told it would be over £1000 to cancel the contract should I go to another provider. Awful- especially as they messed up originally. So, how long have others had to wait for call from the team please?02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?Ordering WiFi pods
Recently my mesh system broke and I had to switch back to Virgin router (I’m on volt). Generally speeds are good, but there’s drop outs sometimes (and some black spot areas), which I’d like to avoid with a wifi pod. The problem is if I try to use the connect App it’s either on a good day (when the speeds are fine so don’t qualify), or when it isn’t working the app just errors, so I never get the chance to order. Can an admin sort please? Only need one pod to cover the house, and an in max package. Clearly lots of others having similar issues.How do you get WiFi Pods sent?
Putting aside the terrible experience of the bot and the waiting times. Can anyone suggest how I can actually get one of the promised WiFi pods? I have 1Gb fibre and volt (whatever that is worth) but in parts of the house there is either no/intermittent WiFi or speeds <20Mbs. I have used the speed check app and dont get an option to order pods, I have raised a complaint which was closed as "they have resolved the local broadband issue", I have used the chat and eventually got to an agent who promised to send the WiFi pod to improve signal in those rooms. Last contact 2 weeks ago - no pods, no email saying they are coming. Anything else I can try to get the promised WiFi guarantee/Activating Volt benefits
Good morning :) A few weeks ago, my service with Virgin Broadband started and early last week I got an email from O2 (who I have been a customer with for years) saying they have activated my Volt benefits. I can see I now have the increased data limit on my O2 account. I am yet to hear anything from Virgin about the extra benefits though. The update came from O2 because I had to manually prompt them about something (I was having trouble with the app) and thought to ask off the back of it. We have attempted to follow the guidance with the My Virgin Media app, but I'm stuck in a loop and I am unable to find a way to activate the benefits as mentioned. It could be that the address format isn't matching up correctly (it doesn't allow me to format them the same way for both O2 and Virgin) but I have read there is a way for this to be manually activated on Virgin's end. Is there anyone here who can help me activate my Volt benefit? Many thanks!No word on my Volt o2 Migration.
Good afternoon, I upgraded my package on Monday 11th August to Volt 1, I have signed both the VM and o2 digital contracts during the upgrade process. Provided a PAC Code to transfer my number from my pervious provider and expected to receive a new sim card from o2 relatively quickly. My broadband upgrade has been done as part of the change, and my mobile plan shows as "Not included" as per the attached screenshot. I have had no updates or notification from VM or o2 since the contract email on the 11th August, and have since been billed again by the previous sim provider, therefore I'm looking an update, or at least clarification on this progress. I am also aware that the PAC code I supplied has an expiry date. Many thanks.
