VOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.Volt applied for O2, nothing from VM as yet
Hi Virgin Media Team, I have been a long-time member of Virgin Media, so when my mobile phone contract was up for renewal in March, I switched to O2 to take advantage of the Volt upgrades offer, and combine my services. My data benefits were applied to the O2 account fairly quicky (within the 2 week suggested timeline), but its now over a month later, and I have still not heard anything from Virgin Media about the Broadband boost. Would someone be able to review my account and advise when this will be activated please? Many thanks,Volt benefits not activated on the Virgin Media side. O2 working for months
Same as many others I think. I have my Volt benefits working on the O2 side and have done for a few months, every time I try to log into O2 from the My Virgin Media app to set it up on the Virgin side, I log in successfully but get Error 500 'something went wrong'. This has been a consistent error since February. Please help get this working as I have patchy WiFi throughout my house and work from home. Very disappointed with Virgin Media so far.02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?