Virgin TV 360

Deleted recordings

Come home to find a software update has taken place and wiped all recorded and planned recordings. This also happens following a hub reboot. 4th time this has happened in less than 6 months. Had a TiVo for 15 years previously with not 1 issue. Not im...

360 Upgrade

360 Upgrade to TiVo box seemed to go OK but for some reason my Samsung TV has now started to switch on remotely, TiVo box remains on standby. Any clues? Thanks

Resolved! Virgin TV 360 box error code CS2004

Hi, moved to a new home last Friday and set up tv broadband and house phone. Notified VM of move and as new home was already set up with VM recd text to say plug into existing cables. Broadband and landline phone both ok but tv after set up comes up ...

Engineer did not turn up

I was supposed to have an engineer call yesterday and he did not turn up.to try to fix my new 360 box which does not work properly and at one stage disconnected my phone.It will not display live channels.I managed to get it to show BBC Player but a f...

Re: EPG showing as Title not avaible or to be announced

Same issues here on my TV 360 box, a various number of channels have “To Be Announced” on the EPG even for the same day and next day too.

download error CS1028 & CS1022

new 360 box and remote received (upgrade from TIVO) - can't install as receiving error continually. Tried rebooting TV and box several times, no joy Please helpthanks

Later airing time series recording

HelloI have a problem with my Made in Chelsea series recording (guilty pleasure please don't judge). The first showing of the latest episode is Monday at 22:00, and there is a subsequent showing on Tuesday at 03:20, which has distracting sign languag...

Dolby atmos dropouts

Hi all, since purchasing a new dolby atmos compatible surround system, I've noticed an annoying issue with channels outputting dolby atmos. What happens is the sound with seemingly dropout for a split second, my speakers will let out a bassy pop like...

Resolved! Recording

Hello, I have just switched to Virgin after many years with Sky and I am confused over how Virgin records programmes. For example there is a programme on at 9pm and I set it up to record so I can start watching it around 9.30pm on delay without havi...

YouTube app shuffle

I know Virgin don't control the app but can they ask YouTube to add the shuffle feature to their app for playlists or is it hidden somewhere and I have missed it.I know that if I use my tablet for example I can shuffle and cast to the 360, it would j...

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