Anyone else had their 360 box reset to it's original settings? Mine has done this (again) today. All recordings lost, all scheduled recordings cancelled. All log ins with streaming services also deleted so now have to re -register with everything. This really is a **bleep** system compared to the old V6.
Past cases of this behaviour tend to be early warning signs of a failing hard drive. Was your TV360 converted from a V6, or was it a brand new install?
It's one of the 'upgraded' features of 360.
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it has done it more than once. Some of the older V6 boxes don't like the update to 360.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
I wouldn't advise waiting for a member of the forum team to pick this due to the "community will switch to read‑only next week before going offline for a bit."
See https://community.virginmedia.com/blog/Digital-life/community-update-upcoming-downtime
I have seen that. Do you know if it's from Monday or just sometime next week.
Forum TeamHi Hockeyfan1,
Thanks for reaching out to us with this and I'm sorry to hear that you've lost all of your recordings.
Can I ask if you've followed the steps mentioned by our forum members and contacted our Faults team regarding this?
If so, please let us know how this went and if you need further support, please don't hesitate to reach out.
We're more than happy to help 🙂
